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Dunkin Donuts Complaint - Terrible customer service
Dunkin Donuts Complaint

Dunkin Donuts Complaint

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Terrible customer service


I went to the Key West location around 7:30 in the morning. I expected it to be busy, however, they are never properly staffed and the people that were there worked extremely slow. When i finally got to the register the cashier was in training with no one there to help her and she looked as if she needed glasses because she kept squinting her eyes and pulling her head closer to the screen. She didn't know the menu at all so I had to go call someone else to take my order. She had the nerve to try and catch an attitude about it. People were so upset about the wait time and rudeness of the staff that they left, causing a scene in the process. By the time I got my food, coffee and left it was after 8 am, which made me late for work. Key West is known for having terrible employee prospects, but this was absolutely ridiculous. Don't know if I'll go back.


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