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Dunkin Donuts Complaint - Poor customer service - vanilla chai
Dunkin Donuts Complaint

Dunkin Donuts Complaint

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Poor customer service - vanilla chai


I love the vanilla chai at DD and have been drinking it for several years now; however, I have decided I will no longer attempt to buy one ever again. There are several DD's I have been to who refuse to make me one, stating that their machine is broke or they just ran out of vanilla chai mix. Both the DD's I stopped at on my recent visit to Nevada refused to make me a vanilla chai. I've watched the employees make the vanilla chai many times and it is not the easiest or quickest drink to make so I believe the lazier employees make an excuse so they don't have to make it. Many DD's refuse to ice my vanilla chai. (up north, not down south) Even when I tell them I love it iced, they still often refuse!! If they can make it iced in the south why the heck can't they make it iced in the north?? Anyway, because it's become such a frustrating experience to get my favorite drink, I've decided I can live without it. If you like DD's vanilla chai, I highly recommend ordering/buying Mystic Chai tea in the 2lb cans from Walmart. It's the next best thing to DD's vanilla chai, it's a heck of a lot cheaper and you won't have to argue with the employees at the Dunkin Donuts !!


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