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Dunkin Donuts Complaint - Dunkin' Bitter - Sour
Dunkin Donuts Complaint

Dunkin Donuts Complaint

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Dunkin' Bitter - Sour


I was going to ignore my complains for Dunkin' Donuts employees including its managers/franchisee this past few months but, its staggering for more than 5 not so good for business and customer service experiences already and I must have this online.

Last year at Dunkin' Donuts at 1906 Columbia Avenue Lancaster PA: First and last visit

Line was long, I ordered a large regular coffee and a dozen variety of donuts. The lady who served me won't even give me a smile and the tone of her voice can be described as in a person exhausted and I hate my job with passion, (YES, A SMILE IS VERY IMPORTANT IN ANY BUSINESS-SERVING A PUBLIC) and to make it worsts, she only gave me 1 table napkin. TO SAVE FOR THE BUSINESS IS ECONOMICALLY RIGHTFUL BUT TO MAKE YOUR CUSTOMER LEAVE UNSATISFACTORY FOR SOMETHING SIMPLE IS BAD FOR BUSINESS. I never came back into this particular store of Dunkin' Donuts and made sure to share the experience with others every chance given.

Early months of 2015 at Dunkin' Donuts at 2120 Lincoln Hwy E Lancaster PA: Last two visits

Second to the last visit: One of my visit at this location, as I walked in the store. "I WAS GIVEN A LONG STARE AND NOT A GREETING," from an employee named, "Tony" an older gentleman, as I thought. Since he did not wanted to greet me, "I SAID, HELLO TO HIM." (I SHOULD BE THE ONE BEHIND THE COUNTER I THOUGHT TO MYSELF) My order was a simple large coffee and a donut. As for these 2 orders? He repeated saying my order twice, started with the coffee and as he finished with my 1st order he continue serving other customer. Your guess was right! HE FORGOT MY 1 DONUT! It was given to me but he did not apologized.

Last visit at this same location: As I walked in the store all the way to the counter to start my order, I was hoping to received a greeting but none was given to me from an employee named, "Andrew." I had to say to him, "ARE YOU GOING TO SAY HI TO ME, OR DO YOU WANT ME TO SAY HI TO YOU?" "Andrew," replied to me by saying, "HI" in a very not so interested tone of voice. He was accurate with my order, thanks to him maybe thinking, this customer might not give me any tip. I DID NOT GIVE HIM ANY TIP AND LEFT THE STORE VERY DISAPPPOINTED. This customer experiences is STRIKE TWO for this location. SHOULD I WAIT FOR THE THIRD STRIKE, YOU WERE TRYING TO SAY TO ME?

Early months of 2015 at Dunkin' Donuts at 582 Centerville Rd Lancaster PA:

One of my visits at this location was to witness one training moment of a new employee during live store operation. The new employee, a young white male with obvious shy and timid personality in a new work place. The manager, "Carlos" was present during this time and I was conversing with him. Suddenly, when "Carlos" noticed the new employee standing near a corner of the counter, and obviously waiting for instruction/s on what to do. "Carlos," walked with rush towards the new employee and started telling him what to do using his loud & very upset tone of voice. The mentioned situation, one customer as a witness can only describe it with one word and that is "DEGRADING."

June 18, 2015 at Dunkin Donuts PC# 353722 Lititz Pike Lancaster PA

It was passed 11 am and my first visit to test on how the customer service is given from this location. How employees and/or family members working as an employee were trained before the ACTUAL SERVING TO THE PUBLIC begins and how is the Public Relations of the store manager per se and who was actually present during my visit and standing probably 2 feet from me. I walked in, I RECEIVED A GREETING! I ordered an Extra Large coffee using my coupon with cream on the side. The white male who was serving me at the time repeated part of my sentence which are the words, "on the side." This store clerk repeated the "on the side" using these three words in an interrogative sentence and made me wonder.

Second scenario of my visit was upon to pay my coffee but paused and remembered to get 2 bags of coffee from the stand placed close to the counter and when I looked at the bags they were ground coffee. I ASKED THE EMPLOYEE, "YOU DON'T HAVE WHOLE BEANS?" and I was given an answer which was a ,"NO" and with FULL OF IGNORANCE from his face and a look wondering, "its already ground why would a customer wanted whole beans?" Buy the way I was given the same look from the store manager as well.

I mentioned I have a COFFEE GRINDER, which is probably the employees of this Dunkin' Donuts Store at this loaction never heard of and/or making fun and mockery of me samething as the lady seated inside the store making faces about me towards the employees behind the counter. The white female I mentioned was having a conversation at the corner of the counter next to the entrance door with another male Dunkin' Donuts employee when I walked in the store and who was also staring towards me non stop while I was leaving this location.

DOES ANY OF THESE DUNKIN' DONUTS EMPLOYEES INCLUDING THE STORE FRANCHISER WHO IS ALSO AN EMPLOYEE THAT THEY WORK FOR "A COMPANY THAT IS NOT THEIR OWN PER SE?" DO THESE DUNKIN' DONUTS EMPLOYEES AWARE THAT THEY DO NOT OWN THEIR BUSINESS 100% AND THE BUSINESS PROFITABILITY RELIES AT A HIGH PERCENTAGE ON CUSTOMER SERVICE?

I WONDER, SAY GIVE IT 5 YEARS OF WHO'S GOING TO CLOSE FIRST AMONGTS THESE STORES?

MOST PEOPLE CAN BUY DUNKIN' DONUTS PRODUCT REGARDLESS IF THE LBS ARE NOT HUMANLY MEASURE. THERE ARE OTHER COFFEE SHOPS THAT SERVE CUSTOMERS IN A CIVILIZED WAY SHOULD BE.


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