Dunkin Donuts Consumer Complaints All Reviews

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Dunkin Donuts Reviews

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  • Dunkin' Donuts rude employee



    I am so disgusted with the way a certain employee treated me on numerous occasions. The first time I thought maybe she was just having a bad day, which everyone is entitled to one of those days! It turned out that wasn't the case. The next time I went, she didn't make my coffee the way I asked so when I asked her to fix it she rolled her eyes and looked annoyed. Then she gave it back to me just as bad as it was the first time. The last time I went was when I had two other people with me and she was just as rude to them also. Each time I had her serve me it didn't matter how... More...
    (Restaurants, Fast Food, Coffee)
    Jillnty's Picture   Jillnty    0 Comments   Comments
  • Inconsistent orders



    I have been to dunkin donuts on Acushnet Ave in New Bedford, Ma 2 times in 3 days. The first time i ordered 2 ice coffees & a hot chocolate. I used my D&D card to pay for my order. Unfortunately only the price for 1 ice coffee rang up right the other rang up full price. I asked the manager about the price pointing to the sign in the window which said iced coffees i believe are $1.69 if you use you D&D perks card to pay & she said she couldnt help id have to call. Well i went in there again tonight & tjis time both (2) iced coffees rang up wrong & i used my card again... More...
    (Restaurants, Fast Food, Coffee)
    kij92's Picture   kij92    0 Comments   Comments
  • Dunkin Donuts - Employees keeping receipts/free items



    Over the past few months, I noticed that employees at two of the Dunkin Donuts in Plainville, CT are keeping the receipts. So far, I have not received three of my free coffees. Yesterday when I went to the Dunkin Donuts on the corner of Cooke Street and New Britain Avenue, I ordered an iced coffee, handed the clerk my receipt with the free receipt and was told that this receipt had already been used for a free coffee! Considering I had just received the receipt the day before and I have never been handed back a receipt after a free purchase, I can only assume this is another dishonest... More...
    (Restaurants, Fast Food, Coffee)
    LYoungster415's Picture   LYoungster415    0 Comments   Comments
  • Poor customer service



    I love the vanilla chai at DD and have been drinking it for several years now; however, I have decided I will no longer attempt to buy one ever again. There are several DD's I have been to who refuse to make me one, stating that their machine is broke or they just ran out of vanilla chai mix. Both the DD's I stopped at on my recent visit to Nevada refused to make me a vanilla chai. I've watched the employees make the vanilla chai many times and it is not the easiest or quickest drink to make so I believe the lazier employees make an excuse so they don't have to make it.... More...
    (Restaurants, Fast Food, Coffee)
    Lojofo61's Picture   Lojofo61    0 Comments   Comments
  • hot chocolate



    Hi there, dunkin donuts has been my favorite since they started out. Thank you for expanding to different locations. My only one complaint now is the hot chocolate. It use to be my favorite in the morning. What happen? Now its so much heavier. Too thick it makes me gag. I thought it was only me but I've asked other people and they feel the same. Why it has been changed...I don't know but, would love to have it the way it once were. thank you for allowing me to comment. More...
    (Restaurants, Fast Food, Coffee)
    dunkindonuts's Picture   dunkindonuts    0 Comments   Comments
  • Bad Service;Discrimination



    I try to order a combo #8. "what is in #8?" he ask by derisively. My friend and I was wondering he should know what was in #8, right? He is so rude and discrimination! Then I order a iced tea, I told him I want liquid sugar, after finished ordering I ask him do they have restroom, he said "no". The tea that he make for me he put regular sugar, I tell him to change it, then he gave me a no sugar iced tea, the women that work at the back said, I need to speck louder so that the guy could heard what I said, my friend stand next to me heard that he guy repeat "liquid... More...
    (Restaurants, Fast Food, Coffee)
    xingyan's Picture   xingyan    2 Comments   Comments
  • How they killed a morning



    I went to the location on Broadway and McKlintock in Tempe AZ. There was 1 customer sitting at a table and myself in the store. I waited patiently to be acknowledged. After a couple of minuts,one of the 4 people running the drive through came over. It was the manager. She didn't start out with "Good Morning:" or "Hi". She opened with "What can I get you" in a very stern voice. I ordered my Box of Joe and my dozen assorted donuts and muffins. I was told that the muffins were not ready. They were undercooked and had to be thrown away. So while... More...
    (Shopping, Chain Stores)
    AmyF's Picture   AmyF    0 Comments   Comments
  • DD perks customer service complaint



    I took advantage of the one day promotion to download the DD mobile app, buy a gift card using the app and then receive a $5 bonuses from DD I did everything on my end but never got the bonus $5 I then sent 3 e mails to the company using their website contact us page and never got a response. I called the customer service number and waited over 30 minutes and never got thru to a customer service rep. This company has poor customer service. I would like a response from DD on this issue More...
    (Restaurants, Fast Food, Coffee)
    plw6774's Picture   plw6774    2 Comments   Comments
  • Dunkin Donuts Drive-thru Iced Coffee



    I feel bad writing a complaint because I have several friends who work at Dunkin Donuts, but it seems like every day or every other day I go through the Drive-thru my coffee is fucked up. Either it's the wrong flavor, or it's super heavy on the cream, or it's completely watered down (like today) and doesn't even taste like coffee. I can easily make my coffee at home but I choose to go to Dunkin because they usually have tasty coffee. Even though it's only coffee, when that first sip I take in the morning is disgusting, it doesn't give me a good start to my day.... More...
    (Restaurants, Fast Food, Coffee)
    marylgeorge's Picture   marylgeorge    0 Comments   Comments
  • Breakfast Combo



    Location: 3rd Ave NYC. Have you ever watched how they make that Bacon Egg and Cheese thing and where it comes from? Don't. I stopped by this AM after I read that it was one of the top franchises in the country. Well not in these parts Mister. First, English is a second language for the staff and if you get through that you may get what you asked for but, my Combo did not include coffee as advertised out front. No matter, after the preparation of a pre-fried egg sandwich, I just wanted out. Not long for this franchise methinks. Hey, I did get a free donut though on the National Donut Day. More...
    (Restaurants, Fast Food, Coffee)
    M1Callahan's Picture   M1Callahan    0 Comments   Comments
  • Served stale stuff causing food poisoning



    I am from Bangalore ,India. I had taken my daughters to dunkin donuts on Brigade road.. I ordered two veg naughty Lucy burgers and one ver crunchy joe burger... Within a minute of billing they gave me two naughty Lucy veg burger... I was a little surprised as previously the same burger at dunkin donuts in Phoenix market city , Whitefield had taken about 10 mins.. When my daughters ate the burger they complained that the burger patty was cold and the veggies were not crunchy.. But I dismissed them saying that it is fine.. After coming back home my daughter had severe vomiting and then... More...
    (Restaurants, Fast Food, Coffee)
    ShaliniBindal's Picture   ShaliniBindal    0 Comments   Comments
  • Worst Experience Ever



    My drink was made wrong. I took it back and they refused to do anything. The lady called the manager and he refused to speak to me because he said he was too busy. I was very nice so I was confused when the employee told me to leave the store and called the police on me!I was there with my three year old and six year old so this was very traumatic for them. The employee then called me a criminal. I showed her my receipt and said I am a paying customer, how could you call me a criminal and call the police on me when all I did was tell you that my drink was made wrong and please let me speak... More...
    (Restaurants, Fast Food, Coffee)
    Highbrook's Picture   Highbrook    0 Comments   Comments
  • terrible management



    I was supposed to get a job here. They told me to come in on a Wednesday for a second interview, so I di . The GM never even told the store manager I was coming. So he didn't have time to interview me and told me to come back on a Friday. I did come back that Friday. Mind you I'm currently unemployed and 30 miles total there and back with gas is not ok. So I checked on my job status Monday and the GM had the nerve to say I never showed up I would not want to work for such a disorganized company to where GM and managers can't even communicate properly. It will if not already... More...
    (Restaurants, Fast Food, Coffee)
  • dunking donuts taking to long



    We went to the dunlin donuts this morning on my way to work with my 2 daughters and my baby because today it is bring your child to work day.I decided to stay in the car watching the baby.I sent my 2 daughters inside my 11 &10 year old.I was watching people that were going in and out and my daughters were stuck in there for 20 minuets.with a small oder.my oder number i s 599.We are a regular customer. My husband goes in there every morning to get his coffee and 2 donuts.So I feel like the workers weren't paying attecion to them because they were just kids. More...
    (Restaurants, Fast Food, Coffee)
    estelagalan77's Picture   estelagalan77    0 Comments   Comments
  • All Southern New Hampshire Dunkin Donuts



    I swear 8 out of 10 times I go to Dunkins you guys get my order wrong. THERE IS NO CONSISTENCY. Keene Dunkins- when ordering an ice coffee I always specify that I want liquid sugar, the rude employees tell me that they always automatically come with liquid sugar. However the Keene Dunkins is the only location that does that. This morning I went to the Henniker location on 202 and they put granulated sugar in my ice coffee. I'm not exaggerating when I say that dunkins almost ALWAYS gets my ice coffee wrong. More...
    (Restaurants, Fast Food, Coffee)
    jiofgijfdn's Picture   jiofgijfdn    0 Comments   Comments
  • Rude Managers



    I went to a Dunkin Donuts in Kankakee attached to a Gas N' Wash. Everything was perfectly fine: polite employees, correct order. Then this manager lady comes out with a bad attitude and yells at this poor cashier right in front of me for something regarding a call-off and whatever....not really my business but the manager decided in front of me was the best place to discuss it. This poor girl was close to tears and I felt so bad for her. The manager was named Jessica, I believe, and she had glasses and a really rude demeanor. Definitely not something I want to be subject to...I'll... More...
    (Restaurants, Fast Food, Coffee)
    mishamigo's Picture   mishamigo    0 Comments   Comments
  • Eliot, ME Dunkin Donuts



    This afternoon, my parents and I went to dunkin donuts to get coffee. We are frequent customers of the one located in Eliot, ME, and haven't had a problem with them in a while. Until today. When we pulled up to the window, my mother asked what they had for flavor shots, and he proceeded to tell us and then he asked if we were getting tired of the list yet, in an unprofessional manner. All she was looking for, was something new. I'm unsure of his name, as the worker whom met us at the window, was female. When we received our coffee, mine wasn't full all the way. It was like... More...
    (Restaurants, Fast Food, Coffee)
    Odephris's Picture   Odephris    0 Comments   Comments
  • Dunkin Donuts



    I was at your store in Boardman Ohio this morning and the service was wonderful, the iced coffee was delicious but I also go two donuts. I was eating one on my way to work and was taking forever to get to the cream.... Literally nothing there but a nickle size wide and barly no depth. I chalked it off as a reject and threw all the dough out the window for a bird to enjoy. Now 3 hrs later on my lunch break I go to eat the jelly filled one with anticipation for some filling this time and the sane fricken way. So just incase this is your way of saving money by severely cutting back on your... More...
    (Restaurants, Fast Food, Coffee)
    Lisa40's Picture   Lisa40    2 Comments   Comments
  • Bad Service



    This afternoon, I arrived at my local Dunkin Donuts (6627 Bay Pkwy Brooklyn, New York 11204) to grab a hot coffee with their travel mug. So according to company rules, I'm supposed to get 1.49 refills with the mug, right? Well, they took my mug and filled it up, charging me 2.75 (the regular price of the coffee) instead of the 1.49 i was supposed to be charged. I didn't realize it at first until a few minutes later, when I had already left the store. I went back with the receipt, explaining my situation, but none of the employees would agree to refund my money, even though they... More...
    (Restaurants, Fast Food, Coffee)
    Armadillos's Picture   Armadillos    0 Comments   Comments
  • Tired of waiting



    This is the only DD that has ever kept me waiting......every single time!! I have been to many DD, why does a bagel with cream cheese take so long to make, and when I ask for it "not toasted", undoubtedly it ALWAYS comes back toasted. And how do you not have flat bread, it was only 12:30pm on a Saturday. I really prefer DD coffee and bagels to all others, but I can't deal with a 10-15 minute wait for my food. More...
    (Restaurants, Fast Food, Coffee)
    Edward1234's Picture   Edward1234    0 Comments   Comments
  • worst coffee and even worse customer service



    DD location 801 E Dundee Rd Palatine, IL, 60074 I have been going to this place for 5 years. Today was worst possible experience. The drive thru person in charge (looks like an Indian guy in 30s) put too much milk in my coffee and kept arguing that this is the new norm and I should tell him to put less milk next time. Not even once he offered to make it right. He was rude and curt. I had to go in the store and requested him to fix it which he did but still very indifferent attitude as if he was doing a huge favor. I will reconsider giving my business to someone else after this. This is the... More...
    (Restaurants, Fast Food, Coffee)
    coffeebuff's Picture   coffeebuff    0 Comments   Comments
  • very poor supervision and customer service



    I went to a Dunkin Donuts near my job thinking I will be in and out and satisfied. Let me say that I never go to Dunkin Donuts and plan to never go again. The cashier was very rude. Rolling her eyes at customers, yelling to other co workers with customers in the store and when I came in there was no one at the cash register to take care of clients! When it was finally my turn, I said thank you for my change and the cashier did not even say you're welcome or have a nice day. The topping on my cake was that there was a couple before me who ordered the same thing I did and then some, took... More...
    (Restaurants, Fast Food, Coffee)
    Karmatoris's Picture   Karmatoris    0 Comments   Comments
  • Dunkin Donuts at Honey Farms Gas Station in Orange MA



    I usually get fabulous service from the two Dunkin Donuts drive thru windows I frequent the most. Those 2 are; Hannaford Plaza in Athol, MA and the one on route 2 near Gill, MA. The only problem I have with them is, I must keep reminding them to charge me for the extra turbo boost I usually order. The definition of insanity is, doing the same thing over and over again and expecting a different result. So, expecting to get the coffee I order from the Dunkin Donuts on the Daniel Shays HWY in Orange in the Honey farm convenient store makes me insane. I have complained in a more or... More...
    (Restaurants, Fast Food, Coffee)
    Wunda's Picture   Wunda    0 Comments   Comments
  • Awful Service at Dunkin Drive Thru



    More than two times now going through a specific drive thru they are notorious for either a) not listening b) being rude c) messing up the order d) over charging. On one occasion when the lady did not hear me, as I politely repeated it back and she repeated it correctly to me, the order was still messed up and as I was reaching for the change (I planned to tip a dollar instead of the coins prior to realizing their mistake) the cashier dropped the coins out the window and simply replied "oops" in a snobby way as if on purpose for her jumping to a conclusion of me not tipping. I... More...
    (Restaurants, Fast Food, Coffee)
    123450's Picture   123450    0 Comments   Comments
  • Dunkin Donuts nasty hot coffee



    I go to DD every morning before work. I normally get a sandwich or bagel and an iced coffee. Since summer is over and the mornings have been cooler i switched to hot coffee. the first one i got it was okay, had a burnt taste to it but i was able to choke it down. Today's coffee was AWFUL! It tasted totally burnt. no matter the amount of creamer or sugar could fix it. i was so upset because i work a 10 hour shift and than go to another job for 5 more hours so i'm always tired and i rely on my coffee to taste good, not repulsive. More...
    (Restaurants, Fast Food, Coffee)
  • dissatisfied with flavored coffee



    i AM A FAITHFUL dd CUSTOMER DAILY SOMETIMES TWICE. i REC'D 150.00 WOTH OF CARDS FOR CHRISTMAS AND 75,00 FOR MY B-DAY. MY COMPLAINT IS THIS--THEY NEVER TASTE THE WAY THE FLAVOR IS--SOME ARE BLAD(HOT WATER AND SOME TOO SWEEA0 i enjoy coff but am tired of not getting what I ordered. I have complained to the mgs"SORRY' they shouks have a measured amy so they all are the same cot leave ot to the dispenser.i will probably go mc donalsd and sace some mony-- the sstore in question is kidder st in wwilkes-barre. pa 18705 joan pisack 570-2245-077 More...
    (Restaurants, Fast Food, Coffee)
    joanpisack44's Picture   joanpisack44    0 Comments   Comments
  • Horrible Customer Service



    I wanted to tell you about the most horrible customer service incidents at this one store I have experienced. I have been a customer of Dunkin Donuts store #349102 since they first opened. I have always went there everyday religiously. The other day I went into the store and asked for an Iced Apple Cider. They were making my drink and I asked for less ice. The manger told me we cannot do that because i'll change the taste of the drink, but I told him, "I wanted it that way." He argued but eventually told them to make it, the way I wanted. I then proceeded to leave the store,... More...
    (Restaurants, Fast Food, Coffee)
    wescravn's Picture   wescravn    0 Comments   Comments
  • Terrible customer service



    I went to the Key West location around 7:30 in the morning. I expected it to be busy, however, they are never properly staffed and the people that were there worked extremely slow. When i finally got to the register the cashier was in training with no one there to help her and she looked as if she needed glasses because she kept squinting her eyes and pulling her head closer to the screen. She didn't know the menu at all so I had to go call someone else to take my order. She had the nerve to try and catch an attitude about it. People were so upset about the wait time and rudeness of... More...
    (Restaurants, Fast Food, Coffee)
    Ack1n5's Picture   Ack1n5    0 Comments   Comments
  • False Advertising



    I have already called the customer service line twice which accomplished nothing. The first time I called I was told they would forward the feedback and have the owner give me a call since this is a franchise. That was over a week ago and I still haven't heard from him. It is obvious that this owner doesn't need to be bothered by customers complaining. Today when I called I was told the same thing. This store is located in a Mobil station in Riverview Fl. This was my complaint. Every time I go into this store they are out of lots of product. Nine times out of ten they are out of... More...
    (Advertising)
    delota's Picture   delota    0 Comments   Comments
  • RUDE service EVER!



    **Before I write this review let this be known to you that I have been to Dunkin Donuts several times before.So, I go to this Dunkin Donut at Philly airport and order for a coffee and Donut. Lady at the counter was sweet but the guy assisting her seemed to have a problem with us. The moment our order comes I POLITELY ask to warm the Donut a bit (which I always POLITELY ask at all Dunkin Donuts, and they do it for me) But this guy says they don't do it in a RUDE way. We take our food and go. Later I still go over to the lady and again request in a POLITE way to warm the donut. And she... More...
    (Restaurants, Fast Food, Coffee)
    Minakshi's Picture   Minakshi    0 Comments   Comments
  • AWFUL



    Okay so I went to Dunkin Donuts on Coggshall street in Fairhaven Massachusetts and had the rudest woman with awful eyeliner and tattoos and she was so bad. She screwed up my coffee and put WAY too much mocha in it so it wasn't even drinkable! And the cheddar cheese bagel twists were cold soggy and gross and I had to pay a dollar for cold hard cream cheese which I wouldn't even move it was like frozen. Dunkin donuts you've just lost so many customers I am NEVER coming here again. And the music sucks more dick than I do More...
    (Restaurants, Fast Food, Coffee)
    Nalalizzy's Picture   Nalalizzy    0 Comments   Comments
  • Nearly died because of dunkin



    On multiple occasions, dunkin donut employees from across the country make the same mistakes. I am sensitive to caffeine and I have strong reactions upon having them. I like my tea decaffeinated although they are not 100% caffeine free. There are approximately 9/10 chances that I would order a decaf tea and would get the plain black one. First few times I didn't check the tea bag label because they were immerged in the tea and I nearly died on multiple occasions from caffeine reaction. This mistake occurred on multiple stores across the state. And other minor orders, whatever it may... More...
    (Restaurants, Fast Food, Coffee)
    Jongsoo's Picture   Jongsoo    0 Comments   Comments
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